Process Review

Often organisations develop processes organically. A function of necessity. When a company grows, the processes that got you there are rarely fit for purpose and need to be assessed with a clear eye on the future purpose of the process and what business goals it supports. SHE Ltd can review, update, and create processes and accountability matrices that are functional but also as operational streamlined as possible. We have a keen eye for avoiding the opportunity for error and design accordingly to ensure that the risk of deviation is limited and the outcome is, as always, efficient.

A process review for efficiency, also known as a process efficiency review or business process optimisation, is a systematic evaluation of an organisation's processes to identify opportunities for improvement and enhance overall efficiency. The goal of this review is to streamline workflows, reduce waste, and maximise productivity, ultimately leading to cost savings and better resource utilisation.

Here are the key steps involved in conducting a process review for efficiency:

1
Identify Process Objectives

Evaluate how well the operating model aligns with the organisation's strategic goals and objectives. This includes assessing whether the model supports the delivery of products or services that meet customer needs and market demands.

2
Process Mapping

Map out the current process flow step-by-step. This visual representation will help you understand the sequence of activities, decision points, and interactions involved in the process.

3
Gather Data & Metrics

Collect relevant data and performance metrics related to the process. This could include process cycle time, lead time, error rates, resource utilisation, and customer satisfaction feedback.

4
Analyse the Process

Analyse the process to identify bottlenecks, inefficiencies, and areas where improvements can be made. Look for redundant steps, unnecessary handovers, or tasks that do not add value.

Benchmarking

Compare the process against industry best practices or benchmarks from similar organisations. This can help you identify performance gaps and set realistic improvement targets.

Root Cause Analysis

If inefficiencies are identified, conduct a root cause analysis to understand why they are occurring. This may involve engaging stakeholders and gathering insights from employees involved in the process.

Brainstorm Solutions

Work with the process stakeholders to generate potential solutions for improving efficiency. Focus on solutions that are feasible, cost-effective, and aligned with the organisation's goals.

Development an Improvement Plan

Create a detailed improvement plan that outlines the specific changes to be implemented, responsibilities, timelines, and key performance indicators to measure success.

Implement Changes

Execute the improvement plan, making necessary adjustments and monitoring progress along the way. Communication and collaboration with all stakeholders are critical during this phase.

Monitor & Measure Results

After the changes have been implemented, continuously monitor the process and measure its performance using the identified metrics. This allows you to assess the impact of the improvements and make further adjustments if needed.

Continuous Improvement

Process review for efficiency is not a one-time event. Encourage a culture of continuous improvement within the organisation, where process optimisation is an ongoing effort.

By conducting a process review for efficiency, organisations can enhance their operational effectiveness, improve customer satisfaction, and optimise resource allocation, leading to a more competitive and sustainable business.

Process Review

1 Identify Process Objectives

2 Process Mapping

3 Gather Data & Metrics

4 Analyse the Process

By conducting a process review for efficiency, organisations can enhance their operational effectiveness, improve customer satisfaction, and optimise resource allocation, leading to a more competitive and sustainable business.

1
Identify Process Objectives

2
Process Mapping

3
Gather Data & Metrics

4
Analyse the Process